Td Bank Manager Customer Experience Canada, Ontario, Peterborough 142532640
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Department Overview
opportunities to promote products and services
Job Description:
Is it fun for you to connect with people from differentwalks of lifeand offer your
In this role, you would:
showcasingexceptional experiences in every customer interaction and achieving operational excellence, and personal developmentobjectives
Meet customer demands and compliance requirements bymaintainingemployee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
monitorworkflows, prioritizetasksand assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair,positiveandequitableenvironment by promoting team effectiveness,maintaininga positiveattitudeand improving knowledge of emerging industry trends and programs constantly
Job Requirements:
Undergraduate degreeand/orover 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
in software tools including MS Office, and internet application
partnersand management in a concise and logical way
A go-getterwith strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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