Citi Group Junior Customer Service Analyst 

Hungary 

142470811

What you will do:

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds.
• Utilize key information security administration tools.
• Support bulk customer requests for comparable granting of entitlements
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance.
• Perform ID provisioning/deprovisioning such as developer and Admin IDs and basic Functional ID related processes.
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
• Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
• Participate on compliance conference calls and team meetings.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications.
• Demonstrates basic understanding of Citi Lean processes .
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention.

Your profile:

• Minimum High School Degree, however Bachelor's degree is an advantage.
• Career starters, fresh graduates are welcome, 1 year or more relevant experience is an advantage.
• Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred.
• Demonstrated technical knowledge and experience of MS Office tools.
• Effective communication skills, both written and spoken English.
• Demonstrate information security mindset.
• Utilize Microsoft applications for creating and maintaining basic files.
• Strong communications skills.
• Being able to learn to use numerous different systems on a basic level.
• Willingness to work rotational shifts.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities