Monday Strategic Customer Success Manager 

United States, New York, New York 

142398364

Client Relationship Management:

• Develop and maintain multiple strong, long-lasting relationships with key stakeholders at Fortune 100 accounts, establishing powerful executive sponsors and product champions across the business.
• Ability to identify and effectively engage new stakeholders at the executive level
• Serve as a trusted advisor to clients, demonstrating an understanding of their business and their pain points, and offering strategic guidance and innovative solutions to meet their business goals.

Strategic Planning & Execution:

• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Develop and execute comprehensive account plans that drive product adoption, client satisfaction, and business growth
• Lead strategic discussions with clients to mutually identify opportunities for expansion, upselling, and deepening of the engagement.
• Measure and gain customer agreement on business impact of using monday.com's products and solutions.

Project Management & Deployment:

• Oversee the deployment of our products to large-scale user bases, ensuring successful implementation and a seamless transition from pre-sales to post-sales.
• Coordinate with cross-functional teams including Product, Professional Services, Sales and Support to manage project timelines, resolve issues, and deliver on commitments.
• Track and report on project progress, performance metrics, and key milestones to both internal teams and clients.
• Demonstrate ability to drive change at scale across a large organization in a way that exceeds customer expectations.

Customer Success Strategies:

• Develop and implement best practices for customer success, including onboarding, training, and ongoing support.
• Analyze customer feedback and performance data to drive continuous improvement in the product and customer experience.
• Share insights and trends with internal teams to inform product development, marketing strategies, and support initiatives.
• Represent voice of the customer and influence product development roadmap
• Partner with Sales, and Product teams on upsell, cross-sell, and expansion opportunities

Team Leadership & Mentorship:

• Provide mentorship and guidance to junior team members, sharing knowledge and expertise to elevate the overall effectiveness of the Customer Success team.
• Lead by example, demonstrating a commitment to excellence and a customer-centric approach in all interactions.
• Spearhead internal cross-functional improvement projects

• 7+ years of B2B SaaS customer success, account management or consulting experience working with companies that have more than 20K employees
• Grit and growth mindset, an ability to thrive in ambiguity
• Positive attitude, empathy, and high energy
• Strong executive-facing communication skills
• Prior experience in strategy consulting - advantage
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.