Citi Group Securities & Derivatives Client Service Analyst 

India, Maharashtra, Pune 

142316284

Responsibilities:

• Deliver Custody Services to internal clients and external institutional clients for EMEA/US Markets

• Product knowledge of various instruments of Securities Markets.
• Manage and execute client transactions with respect to business, credit, and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues, settlement inquiries, account set up etc) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client calls and perform service quality check-in calls to clients.
• Identify and document new business opportunities for referral to product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements.

Qualifications:

• 1-2 years of relevant experience. Preferable in Client Services role in Custody Settlements.

• Experience in the capital markets domain with front-to-back knowledge.
• Flexibility to work in shifts.
• Self-starter and strong team player.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to multi-task with strong organizational and time management skills per the needs of team and clients
• Ability to problem solve and analyse data with demonstration of attention to detail.
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous experience & knowledge of investments, banking, and custody products.

• Bachelor's/Universitydegree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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