Bank Of America month contract Fulfillment Service Operations 

Indonesia, Jakarta Special Capital Region 

142280897

Job Description:

Job Description:

You will play an important role in supporting the daily activities of the bank to ensure smooth, accurate, and efficient transactions. This role will give you exposure to various banking processes, regulatory compliance, and customer service support. You can expect to work in a structure environment with opportunities to learn cross-functional operations within the bank.

Responsibilities:

Business and Operations:

• Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
• Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
• Monitor and resolve operations issues or discrepancies in transactions
• Follow maker-checker and other internal control processes to minimize risk and errors
• Collaborate with front-office and other department to support customer transactions and resolve inquiries

Risk and Compliance:

• Understand and implement changes resulting from Regulation update
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
• Manage the operational risk with stable operations and full compliance to local and global regulations
• Satisfactory audits, reviews, exams (internal and Regulator driven)

Skills:

• Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
• Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
• Good communication and interpersonal skills to coordinate with internal teams and clients
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
• Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
• Ability to work under pressure, meet deadlines, and maintain a high level of integrity
• Comfort working in a collaborative team environment
• Absolute team player and evidence of character consistent with Bank of America’s core values