Bank Of America Senior Operations Analyst 

United States, Pennsylvania, Scranton 

142256200

LOB Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Required Qualifications:

• Individuals typically have 2 to 4 years of experience in banking and/or treasury management services.
• Some working knowledge of tax forms, 1099s / 1042s.
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.
• Ability to analyze and resolve customer inquiries.
• Previous positions must have included solid customer contact.
• PC proficiency - experience with all Microsoft Office applications, particularly Excel and Microsoft Access Databases.
• Experienced in writing and modifying procedures.
• Manages multiple priorities with attention to detail.
• Strong business partnering and relationship management skills.
• Self-motivated; able to work unsupervised.
• Strong time management and task prioritization skills with the ability to manage their own time and tasks.
• Able to ask critical questions to identify opportunities.
• Manages risk effectively.

Desired Qualification:

• Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA experience.
  

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world​.