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Tesla Project Manager Tesla Bot United States, California, Palo Alto 140899315
23.06.2024
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What You’ll DoWhat You’ll Bring
- Lead the development and implementation of symptoms on the service application, collaborating with upstream factory quality applications to align with manufacturing inspection symptoms.
- Work closely with engineering teams responsible for developing robot prototypes to gather insights into common failure modes and diagnostic procedures encountered during manufacturing and assembly
- Partner with technical writers to develop repair codes based on identified symptoms, ensuring alignment with service objectives and customer needs
- Collaborate with service operations teams to understand their workflow and processes for diagnosing and repairing robotic systems, identifying opportunities to streamline and enhance efficiency
- Define and document symptoms and diagnostic criteria for common issues and failures encountered in robotic systems, ensuring clarity, accuracy, and alignment with manufacturing inspection findings.
- Develop and deliver training programs and materials to service technicians, providing guidance on proper identification and selection of symptoms on repair tickets and effective diagnostic techniques
- Coordinate with cross-functional teams to ensure seamless integration of symptom creation processes into existing service workflows and systems
- Establish and maintain metrics and key performance indicators (KPIs) to track the effectiveness and impact of symptom creation efforts on service efficiency and customer satisfaction
- Continuously evaluate and improve symptom creation processes, tools, and documentation based on feedback from stakeholders and industry best practices
- Bachelor's Degree in Engineering, Computer Science, experience, relevant certifications, or equivalent experience
- Proven experience (5+ years) in project management, preferably in a technical or engineering environment, with a focus on service operations or customer support
- Strong technical background with experience in diagnosing and troubleshooting complex systems, preferably robotic or electromechanical systems
- Experience working with upstream factory quality applications and manufacturing inspection symptoms is highly desirable
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization
- Demonstrated ability to lead and influence teams without direct authority, fostering collaboration, accountability, and a culture of continuous improvement
- Experience developing repair codes or technical documentation in collaboration with technical writers is a plus
- Familiarity with service management tools and software applications, such as ticketing systems, CRM platforms, and diagnostic software
- Knowledge of robotics, automation, or related technologies is a plus
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