JPMorgan Vice President Business Travel US Persons Operations 

India, Maharashtra, Mumbai 

140647682

Job Summary

As a Vice President within the Employee Experience team, you will be responsible for managing a team in Mumbai to facilitate accurate and timely compliance, primarily with U.S. tax reporting and/or withholding obligations. Team responsibilities include onboarding and off boarding of Program participants, executing multi-country tax return cycle processes, reconciliation of data, performing data controls on data movement between JPMC and vendor(s), and managing employee inquiries/escalations. Reporting functionally to the U.S. based Operations Lead and locally to the Executive Director for APAC Payroll.

Job responsibilities

• Lead the execution and delivery of Global Business Travel Tax and U.S. Domestic tax programs, through a hands-on approach, ensuring effective management oversight.
• Provide strategic leadership and personalized coaching to direct reports to enhance their skills, boost productivity and foster a collaborative and innovative work environment.
• Partner with key stakeholders to develop and manage controls, quality assurance, metrics and reporting that assess effectiveness of operational model and employee experience.
• Manage resiliency and ensure current SOPs are in place.
• Identify and implement process simplification, improvement and automation opportunities.
• Support the strategic planning of tax programs, staying abreast of international tax legislation and impact on the organization and operations.
• Contribute in solving complex tax issues, offering strategic insights and recommendations to support decision-making, balancing employee experience and compliance.
• Maintain close working relationships with global tax program colleagues, across multiple time zones, to develop solutions for consistent program implementation and approach.
• Work with external vendors, own end-to-end tax cycle processes including tax support authorization/selection process where applicable, tax filing monitoring across multiple locations, Foreign Tax Credit repayment process, and money movement approvals.

Required qualifications, capabilities, and skills

• 5+ years’ experience in HR, Payment or related operations, with project and process improvement experience
• Experience in Tax, Payment Operations, Global Mobility, Accounting, Money Movement or Payroll as well as HR Operations is a definite asset
• Proven track record of successfully managing operations with focus on quality, identifying and mitigating operational risk through effective controls, driving change, and delivering effective service to customers
• Strong personal leadership skills with experience in working with cross-functional teams and stakeholders.
• Excellent communication, interpersonal, relationship and consensus building skills
• Able to effectively manage competing priorities and projects in a fast-paced environment
• Maintains and manages confidential data in a secure manner