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Philips Service Engineer India, Karnataka 140135661
05.07.2024
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Remote Service Engineer
Remote Service Engineer
Your role:
Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
Experience in incident management, problem management, and change management processes.
Knowledge of ITIL framework and its application in service management.
Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
Experience in administering and troubleshooting Windows Server, and network technologies.
Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
Proven ability to work independently, take initiative, and be accountable for deliverables.
Awareness of security protocols, best practices, and compliance regulations.
Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.
You're the right fit if:(4 x bullets max)
Minimum 10 years of related experience with 5 years prior experience in a remote support customer facing role.
Competent in Network diagnosis/system connectivity/Remote service essential
Experience with SQL queries, troubleshooting skills on Microsoft Server, VMWare, Hyper-V, and Microsoft SQL, as well as HP & Dell storage systems.
Prior experience with medical device support preferred.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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