JPMorgan Business Support Management Managing Director 

United Kingdom, England, London 

139831597

Required qualifications, capabilities and skills:

• Oversee a team of over 2,100 members as the Global Head of our BSM team.
• Lead and optimize the delivery of business support services to enhance operational efficiency, align with strategic objectives, and ensure stakeholder satisfaction.
• Integrate the heritage Commercial Banking (hCB) BSM and heritage Corporate and Investment Banking (hCIB) BSM functions to create a cohesive and unified support structure.
• Ensure that the businesses we support have the necessary resources by leading global teams responsible for Expense Management, Change Management, and Assistant Management.
• Understand support needs and build strong relationships with key stakeholders across Lines of Business (LOBs).
• Ensure effective communication and collaboration across teams and LOBs.
• Develop and implement performance metrics to drive individual and team success.
• Coach and mentor team members, fostering leadership development.
• Enforce compliance and risk mitigation in business processes.
• Provide strategic thought leadership to enhance productivity and seize business opportunities.
• Lead performance management and participate in consistent compensation and evaluation processes.

Preferred qualifications, capabilities and skills:

• Significant leadership experience managing large organizations, with a focus on process re-engineering and change management.
• Strong analytical and problem-solving skills, demonstrating logical outcomes and attention to detail.
• Excellent written and verbal communication skills, with the ability to build strong relationships and influence others.
• Superior organizational and time management skills, consistently meeting deliverables as a self-starter.
• Proven ability to manage and adapt to change, maintaining discretion and professionalism.
• Customer service and client-facing experience, emphasizing relationship-building and effective listening.
• Prior experience in an investment bank, financial institution, or professional services environment is preferred.