JPMorgan Infrastructure Engineer III Production Management Incident Manager 

Singapore 

139179713

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
• Drives Major Incidents to resolution authoritatively and confidently.
• Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
• Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.
• Partners with peers to assist in coordination and identification of “Air Traffic Control” across the various technical estates during the incident.
• Deals with change and problems related to Incident and overall Production Management.
  

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience in Incident Management tools, specifically Service Now
• Experience with one or more general purpose programming languages and/or automation scripting
• AWS Cloud Practitioner
• Working understanding of public cloud