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Apple Customer Success Team Manager United Kingdom, England, London 138747138
12.12.2024
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Description
- Understand career development using competency based language
Minimum Qualifications
- 5+ years in customer success, account management, or a similar customer-facing role, with at least 2 years in a leadership or team management capacity.
- Proven experience in leading and developing high-performing teams in a customer-centric environment, ideally in tech-related industries.
- Strong understanding of customer success metrics and KPIs (e.g., customer retention, CSAT).
- Demonstrated ability to identify customer pain points and create effective solutions, leading to increased satisfaction and retention.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with executives, senior managers, and customers at all levels.
- Strong problem-solving, negotiation, and conflict resolution skills.
Preferred Qualifications
- Familiarity with business tools (Salesforce, Tableau, Excel etc.)
- Ability to interpret customer data, use reporting tools to analyse success metrics, and adapt strategies based on insights.
- Bachelor's degree in Business, Marketing, Communications, or comparable relevant work experience
- Relevant certifications in customer success management (e.g., Certified Customer Success Manager, SaaS-specific certifications) are a plus.
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