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Netflix Knowledge Management Specialist Philippines, Manila 137863767
28.03.2024
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Key Responsibilities
- Knowledge Base Management: Create, update, and maintain knowledge base articles to ensure they are accurate, relevant, and up-to-date, including retiring articles as necessary.
- Content Optimization: Use Search Engine Optimization (SEO) best practices to optimize content and make it easily discoverable.
- User Experience: Improve the user experience by organizing content by user personas in a logical and intuitive way.
- Training and Support: Train support teams on how to use the knowledge base effectively. Collaborate with partner teams to identify and fill knowledge gaps in the database.
- Reporting: Monitor and report on knowledge base usage and effectiveness. Use this data to identify areas for improvement.
Knowledge, Experience, And Skills Required
- At least 2+ years in knowledge management, content management, or a similar role.
- Proficiency in using knowledge base tools such as Zendesk Guide, Contentful, etc.
- Ability to create clear, concise, and engaging content.
- Have a good understanding of SEO best practices to improve content discoverability.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Amenable to working in shifts and on holidays.
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