Netflix Solutions Support Engineer - JS Platform 

Poland, Masovian Voivodeship, Warsaw 

137778333

The Role

In this role, you will gain a deep understanding of how developers at Netflix utilize JS Platform products to craft effective solutions and abstractions tailored to their specific use cases. Leveraging this insight, you will play a key role in shaping and advancing best practices, ensuring that our support solutions are perfectly aligned with the evolving needs of our developer community.

What you’ll need to be successful:

• Professional Experience:A minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms

• Strong proficiency in JavaScript and Node.js:ability to work with JavaScript across the stack from front-end UI, to tooling, to http servers

• Experience with Modern Web Technologies:including HTML5, CSS3, and Web APIs

• Front End Build Tools:Familiarity with frontend build tools and package managers (e.g., Webpack, Babel, npm, Yarn)

• Understanding of responsive design principles and cross-browser compatibility issues.

• UI design principles and tools:Experience with common design tools such as Figma, Sketch, and Adobe XD

• Front-End Frameworks:Proficiency in front-end frameworks such as React, Angular, or Vue.js.

• Familiarity with RESTful APIs, GraphQL, and microservices architecture

• Experience with server-side templating languages and frameworks

• Authentication Mechanisms:Understanding of authentication and authorization mechanisms (e.g., OAuth, JWT)

• Automation and Scripting:Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement

• Git:Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts

• Customer Support:Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience

• Communication Skills:Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation

• Collaboration Skills:Strong collaboration skills and experience working with cross-functional teams

• Technical Documentation:Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base

• Problem-Solving Skills:Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment

• Adaptability:Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring

Other attributes that will excite us:

• GRPC Knowledge:Familiarity with Node GRPC, handling service-to-service IPC calls, GRPC statuses, interceptors, and Protobuf protocol

• Support Infrastructure Design:Experience building and maintaining mature support infrastructure

• Cross-Timezone Experience: