Citi Group SVP / CitiService® Digital Client Support Group Manager 

United States, Florida, Tampa 

137767083

The person will be responsible for Managing both CitiDirect and CitiConnect Platforms for NAM Clients. Individual will be accountable for management of complex/critical/large professional disciplinary areas.Manage the problem resolution of advanced production support issues, related to front end applications of Cash and Trade application such as Citidirect, Citi-Connect For Swift, Citi-Connect API, Citi-Connect for Files, etc. Provide support to Host to Host clients, i.e. Connectivity, Encryption, Certificate Update and Payment File Format validation.Responsibilities:

• Oversee the Service team’s management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service and complying with Citibank's policies, procedures and government regulations
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls
• Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place
• Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives
• Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize on
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• Leadership skills: Takes ownership, readily takes charge and makes decisions, able to motivate people toward a common goal, implement change and get results. People Management Skills: able to constructively coach and motivate staff
• Extensive management and leadership skills Leadership skills: Takes ownership of a situation and makes decisions, able to motivate people toward a common goal, implement change and get results People Management Skills: able to constructively coach

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

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