Uber Community Support Specialist Uber Eats Dutch Speaker 

United States, West Virginia 

13749010

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a hard-working advocate for users while answering any questions that come your way.
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and call them out when necessary.

• Proficiency in Dutch is required!
• Good knowledge of English (written and spoken).
• Currently living in Lisbon or willing to move.
• Availability to work in rotating shifts from Monday to Sunday (crucial).
• High proficiency using computers (typing, quickly navigating between various tools).
• Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and crafting support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at balancing multiple issues at once to efficiently tackle a large number of inquiries.
• Must work well in a team environment, supplying to a harmonious work environment where people learn from one another and continuously improve processes on behalf of users.
• You’re an Uber Advocate — you care deeply about the product and getting others excited to use Uber.
• Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments - preferred but not mandatory.
• Bachelor’s degree or college experience (preferred).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .