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AlignTech Collection Specialist Australia, Victoria, Melbourne 13630828
10.11.2025
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- Employment Type
- Full Time
- Workplace type
In this role, you will…
· Assign and prioritise collection tasks on a monthly basis
· Review and discuss collection status with key stakeholders on a weekly basis
· AR-related duties (Australia and New Zealand)
· Control outstanding and overdue receivables to minimise the risk of non-receivable accounts
· Daily contact with customers based on the latest available A/R aging list, to make sure proper actions for are taken by contacting the right persons.
· Ensure up-to-date and correct input and output of the call register with comments from Customers in the ERP and CRM system.
· Support and work with internal counterparts on cash application of customer payments by either bank transfer, Credit Card or Cheque to ensure timely update of AR aging.
· Ensure customers are aware of all Align’s payment systems: bank transfers with local bank accounts where available, cheques, and credit cards
· Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology
· Demonstrate “think customers” attitude
· Liaise with the Customer Service and Sales department in supporting Customers with AR or billing issues.
· Liaise with internal counterparts on billing and collection-related issues.
· Prepare and propose payment plans to the approved customers and credit management.
· Prepare and propose for write-off cases backed up by complete documentation.
· Regular reporting to relevant stakeholders on the AR status and issues
· Preparation of AR Aging, computation of provision for bad debts and AR DSO reporting, where applicable
· Preparation of AR reports with commentaries on collection status and any other AR-related issues and opportunities
· Assist with internal and external audit requirements, as well as ensure compliance with tax laws
· Deliver any ad hoc reports for business needs.
· Other financial projects as assigned
In this role, you’ll need …
In this role, you’ll need …
· Excellent communication skills (writing, oral, & presentation)
· Strong systems skills with prior experience in the Finance ERP system. Working knowledge of SAP is a plus
· Proficiency in Microsoft Office Applications, such as Excel, with the ability to work with lookups and pivot tables.
· Good attention to detail
· Experience in Credit Control and month-end closing
· Working experience in a multinational company environment, with the ability to operate in diverse cultures
· Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
· Able to work effectively in a fast-paced, growing organisation.
· Flexible and able to work in a changing environment
· Proactive, meticulous and a good team player
· Strong verbal and written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus
· Acts with integrity and objectivity and high standards of accountability
· Good time management skills and ability to meet assigned deadlines in a fast-paced working environment
· Highly detailed, result-oriented and organised in work
· Have a positive work attitude, including being willing to work some longer hours during peak periods
· Self-motivated to learn new concepts and participate in new projects
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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