JPMorgan Quality Analyst Portuguese Bilingual 

Philippines, Quezon City 

13627463

As a Quality Analyst within the Global Quality Management team, you will monitor client interactions across all regions and provide independent reviews of employee actions and business processes. Your role includes conducting thorough quality assessments, documenting findings, and providing actionable insights for improvement.

Job responsibilities:

• Conduct thorough quality assessments to ensure accuracy and adherence to Standard Operating Procedures (SOPs). Document findings and provide actionable insights for improvement.
• Accurately enter quality review data into Webstats/ACES for comprehensive tracking and reporting. Ensure data integrity and timely updates.
• Proactively engage appropriate resources to address and mitigate risks with urgency. Develop and implement effective remediation plans to resolve identified issues.
• Clearly communicate key findings to Client Operations business partners and senior leaders. Collaborate with management to escalate issues following established escalation protocols.
• Offer constructive feedback to business partners on quality performance metrics. Regularly report and present metrics to the Line of Business (LOB) to highlight quality results and trends.
• Work closely with fellow Quality Analysts to share insights and determine best practices. Foster a collaborative environment to enhance overall quality standards.
• Identify gaps in the audit process and develop continuous improvement plans. Present recommendations to management for future assessments and process enhancements.
• Continuously update knowledge of current regulatory requirements relevant to responsibilities. Ensure compliance and integrate regulatory changes into quality assessments.
• Build a strong understanding of operational processes to enhance the effectiveness of quality assessments and recommendations.
• Participate in and/or lead quality

Required qualifications, capabilities, and skills:

• Must be fluent with Portuguese language for both oral and written
• Experience in Financial Services, Risk Management, or Wholesale Payments
• Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
• Must demonstrate critical thinking skills, solve problems creatively, plan and meet deadlines, as well as demonstrate strong sense of personal accountability

Preferred qualifications, capabilities, and skills:

• Bachelors’ degree graduate