EY Junior Travel Center Specialist German 

Poland, Lower Silesian Voivodeship 

135079322

Travel Center Specialist with German

Hybrid model: 2 days office/3 days remote

Employment type: full-time contract

Your key responsibilities

The main focus of your role would be to choose the best fit in-policy travel solutions for your internal customers, as well as discussing and booking the best solutions. Apart from the travel-related duties, you will have an influence on the relationship with the client and contribute to the global travel arrangement strategy.
• You will ensure compliance with travel process at every stage of the process
• You will be responsible for qualifying the nature of travel requests, searching and proposing in-policy solutions per travel requirements
• You will support EY’s partners by providing relevant travel and policy related information
• Booking transportation, accommodation and other travel services (via the online booking tool or directly via the travel agency depending on complexity) will be one of your daily duties and prioritizing of requests will be an important aspect in the dynamic travel environment
• Changing or cancelling travel bookings might be needed in some cases
• You will be obliged to enter required data into the back-office system and address complaints to the right travel vendor

Skills and attributes for success

• Proven experience as a travel, administration or customer service agent
• Excellent communication and soft skills (both oral and written)
• Reactivity to manage urgent travel needs in a calm and professional manner
• Ability to easily adapt to changing business requirements
• Proactive attitude in terms of sharing ideas for further process improvement
• Strong focus on details and the policy objectives

To qualify for the role, you must have

• Fluent in German and English written & oral – at least B2 level
• Excellent Customer service approach
• Experience using in MS Office

Ideally, you'll also have

• Excellent knowledge of corporate travel & events environment

•You’ll develop the mindset and skills to navigate whatever comes next.
•We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•We’ll give you the insights, coaching and confidence to be the leader the world needs.
•You’ll be embraced for who you are and empowered to use your voice to help others find theirs.In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.