Nokia Platforms Engineering Support Lead Poland 134852476
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for the. Itfor 4thfor thesoftware support asas 24/7software tosupport as
skills in the
As Support Leadyearssupport processes (FM, IM,, TL9000, Leanas Day 1/2new software
L1->L4 asrequirementsrequirements
:
Support Processes
Support in dimensioning
Support in optimizing, training/coaching
Deployment and upgrade automation
Verification, including performance testing
Participating in troubleshooting, maintenance and internal tool development for Ops.
Ticket handling (L4)
Managing 24/7 ROTA engineering
Escalation management
Deployment support
Lab maintenance
Implementing platform services
Observability, Serviceability, Operability
onyour special area.
Following and actively sharing the latest technological trends, innovations and news.
Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area.
Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product
:
least15+yearsofexperiencein R&DworkorTechnicalSupportand
alsoinOpssideofDevOps,preferablyin SaaSandCaaSenvironmentsand
todetailandpreferencetoautomaterepetitivetasksinsteadofrunningthem
Experience inleveragingcloud-basedmanagedservices
understandingofvirtualizationplatformsusedinprivatecloudand/ormodernserver hardware
withcontainertechnologiessuchas DockerandKubernetes, IACandITautomationtools &associatedDevOpstoolchains
,Serviceability,Operabilitytopicsaredailytopicsforyouandunderstanding“Goldensignals” inthisareaisno-brainerforyou
approach,capabilitytocontributehands-onwhenneeded,andexcellentcommunications skills
Support in troubleshootingandperformanceoptimization
deploymentandupgradeautomationofservicesinownarea
inspokenandwrittenEnglishisa must. Mostimportantlyyouhavethegenuinedriveanddesiretoworkwithcuttingedgetechnologiestodelivera superiorexperiencetoourcustomers
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- Job CategoryApplied R&D
- Posting Date09/03/2025, 01:23 PM
- Locationsul. Michala Kleofasa Oginskiego 4, Bydgoszcz, 85-092, PLKaraportti 4, Espoo, 02610, FI
- Job ScheduleFull time
- Role TypeIndividual contributor
- US/Canada Salary Rangetbd
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