Nokia Process Owner 

India 

134669585

• Own and enhance the Critical Incident Management (CIM) and Incident Management processes, driving improvement and adherence across the Digital Office.
• Define and document process objectives, steps, stakeholders, and interconnections with other processes for clarity and efficiency.
• Establish KPIs to measure process effectiveness and assess process maturity, identifying areas for improvement.
• Lead cross-functional process improvement projects to elevate organizational maturity and facilitate better process adoption.
• Identify potential risks and roadblocks, negotiate with stakeholders to resolve conflicts and optimize processes.
• Collaborate closely with IT Digital Office teams to ensure consistent process adherence and effective operational governance.
• Manage all documentation, policies, audits, and training related to CIM and Incident Management processes.
• Communicate changes and improvements effectively to all relevant stakeholders, fostering a culture of continuous improvement.

You have:

• Degree in Engineering, Computer Science, or related field from a recognized university
• At least 5 years of experience in leading Incident Management in complex technology environments
• Understanding of process creation to enable and simplify operations
• Fluency in written and spoken English
• Proficiency in Microsoft Office tools
• ITIL V4 foundation/intermediate certification

It would be nice if you also had:

• Experience with Six Sigma methodologies
• Familiarity with operations intelligence practices for data-driven decisions
• Knowledge of IT Management methods like Lean, Agile, and DevOps

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark