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The TTL directs, trains, and supports FOC engineers in their role of providing 24/7 monitoring and alarm notification. In support of this, building and implementation of site/equipment-specific training exercises is expected. These exercises include but are not limited to: Electrical Power Monitoring System (EPMS), Building Management Systems (BMS), controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, Uninterruptable Power Supply (UPS), Power Distribution Units (PDUs), Air Handler Units (AHUs), chillers, cooling towers, and Variable Frequency Drives (VFDs).This position requires that the candidate selected be a US Citizen and currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
- Oversee the day-to-day use and operation of our data center systems monitoring platform.- Operate independently with limited direct management.
- Act as an escalation point for FOC engineers and participate in an on-call rotation.
- Perform alarm analysis and trending during planned and unplanned activities.
- Complete audits on planned and emergency work.
- Provide consistent training and guidance to FOC engineers.- Communicate complex technical information to a non-technical audience.- Drive projects with moderate complexity.- Establish performance benchmarks and conduct audits to drive effectiveness.
- Subject matter expert for data center infrastructure.- Some travel required.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Current, active US Government Security Clearance of Top Secret or above
- 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
- 3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues
- Strong verbal and written communication skills
- Strong leadership and organizational skills
- Proven self-starter
- Experience troubleshooting and debugging technical systems
- 3+ years of customer service experience and 3+ years of Microsoft Office products and applications experience
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