JPMorgan Applications Support Engineer 

Philippines, Quezon City 

134273310

Job Responsibilities:

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required qualifications, capabilities and skills:

• Formal training or certification on Technology for Financial and Banking sector concepts and 3+ years applied experience
• Bachelor's degree in Engineering, Computer Science, or Information Technology
• A proven track record of Production Support & SRE: A clear understanding of SRE protocols and methodologies
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring
• Experience in disaster recovery planning and test execution
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages

• Experience and Skills in the following:

• Scripting languages such as: Perl, Python, Linux/UNIX shell
• Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Schedulers - Control-M / Autosys
  

Preferred qualifications, capabilities and skills:

• Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch (& DataDog)
• Prior experience in JAVA development is a plus