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Wells Fargo AI Automation Engineer Service Management United States, New Jersey 133476753
21.08.2025
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In this role, you will:
- Lead complex initiatives on selected domains
- Ensure systems are monitored to increase operational efficiency and managed to mitigate risk
- Define opportunities to maximize resource utilization and improve processes while reducing cost
- Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
- Resolve coding, testing and escalated platform issues of a technically challenging nature
- Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
- Mentor less experienced software engineers
- Collaborate and influence all levels of professionals including managers
- Lead team to achieve objectives
- Partner with production support and platform engineering teams effectively
Required Qualifications:
- 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience with IT Service Management
Desired Qualifications:
- Strong understanding of ITIL and other ITSM frameworks, methodologies, and best practices
- Experience with AI/ML and familiarity with Copilot, Tachyon
- Excellent strategic thinking, problem-solving, and decision-making abilities
- Outstanding leadership, communication, and interpersonal skills
- Ability to work collaboratively with diverse teams and stakeholders
- Strong project management capabilities, with the ability to manage multiple initiatives simultaneously
- Results-oriented mindset with a focus on delivering high-quality outcomes
Job Expectations:
- Ability to work additional hours as needed
- Position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Job Locations:
- 1525 WWT Harris Blvd. Charlotte, North Carolina 28262
- 300 S Brevard St., Charlotte, North Carolina 28202
- 194 Wood Ave S. Iselin, New Jersey 08830
NC- Charlotte Pay Range: $120,400 – 250,000 Annually
NJ- Iselin Pay Range: $126,400 – 262,600 Annually
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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