Microsoft Principal Customer Success Account Manager 

United States 

13230767

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • ORMaster's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.

• Bachelor'sDegree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • ORMaster's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 6, 2025.

- You will develop and coach on engagement strategies for customers, partners, and internal stakeholders.

- You will establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery.

- You will expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities.

- You will strive to achieve “Trusted Advisor” status with key customer executives

Technical Relevance:

- You will align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge.

- You will identify and address complex customer scenarios by collaborating with technical specialists.

- You will drive Microsoft''s position in the customer''s cloud technology marketplace.

- You will demonstrate alignment between customer objectives and Microsoft''s portfolio.

- You will promote organizational and customer success strategies.

- You will lead program planning, prioritization, and management to address customer outcomes.

- You will proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services.

- You will proactively surface value, which in turn will lead to a high retention rate on customer renewals

- You will identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives.

Relationship Building:

Ability to manage various stakeholder relationships and get consensus on solutions/engagements.

Program Management:

Technical Acumen:

Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred.

Knowledge of market trends and competitive insights preferred.

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