Bank Of America Senior Team Member 

India, Tamil Nadu, Chennai 

130576016

Process Overview*

CREDIT AND DEBIT EXCEPTION is a backend claims process which deals with rejected transactions of VISA & Master card. Transaction status and outstanding GLs are identified by the associate and disputes will be processed accordingly.

Job Description*

Individual contributor who possesses knowledge or skills gained through experience and training. Responsibilities may include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Has the responsibility to ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures. Receives general guidance and direction. Incumbents would be Graduates / Post Graduates with 12 - 30 months of work experience.

Responsibilities*

> Investigating and determine the best course of action for the claim.

> Should have basic understanding of the internal policies, procedures, Visa and Master Card guidelines.

> Ability to follow logical, analytical approach to researching and problem solving.

Requirements*

Education*Graduate in any stream, B. Com preferred.

-4 Years

Foundational skills*

Exp in Cash / Payment Operations

Swift and Payment processing

Good Accounting Knowledge

Desired skills

Excellent interpersonal skills