Honeywell Application Engineer II -Application Performance Management 

United States, Texas, Houston 

130033727

· Knowledge Sharing: Promote Knowledge Centred Support by using and creating knowledge base articles, sharing them with customers and team members through various platforms.
· Process Improvement: Enhance case handling by developing guidelines and tools, and participate in Communities of Practice to document knowledge.
· Product Readiness: Engage in product readiness activities, ensuring technical support is prepared with training and resources.· Exceed HCI/HPS Technical Support Service Level Agreement (SLA) for Response and Resolution
· Exceed HCI/HPS Technical Support requirements for proactive and frequent Customer Communication of case status
· “First contact solve” – increased level of customer self-serve and ‘first engagement’ resolution rates. Measured by Case Deflection rates and SFDC
· Post-release defects/issues: reduced escapes over time via increased NPI participation and advocacy, alpha testing, proactive PAR management.
· Maintain a highly satisfied customer base as measured by Customer Satisfaction survey (CSAT)
· Personal competency training plan (including secondary cross-functional depth)
· This is a global position. The scope will cover the global customer base but with a focus on customers in NALA (Northern America and Latin America) region / EMEA region (Europe, the Middle East and Africa).
· Travel: <5%, within NALA region.
· No. of direct reports: None

Work Experience Required
· Minimum 5+ years customer technical support experience OR project experience with designated APM (Asset Performance Management)
· Additional experience on PAR (Production Accounting and Reconciliation) is added advantage.
· Or other MES applications (Sentinel is preferable)· Excellent communication and collaborative skills, verbal and written.
· Excellent problem solving and troubleshooting skills and attention to detail.
· Extensive HCI product knowledge
· Good technical understanding of the usage of specific APM/PAR applications within the Heavy Process Industry
· Strong knowledge on IIS server, SQL server functionalities and should be able to debug application running in these environments.
· Should have minimum knowledge on HTML, JS, CSS, REST protocols. But programming skills will be added advantage.Behavioral Competencies Required· Analytical thinking and decisive judgment:
o Analyse issues and problems systematically
o Gather broad and balanced input
o Draw sound conclusions, translate into timely decisions and actions.
· Must have a drive for results and to make things happen, be proactive.
· Good networking and collaboration skills, collaborates with others in own unit and across boundaries; acknowledges others' contributions.
· Creative, self-motivated, problem-solving skills (thinks outside of the box)
Additional Information

• JOB ID: HRD256435
• Category: Engineering
• Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
• Exempt