Honeywell Customer Experience Professional 

Egypt 

12901180

By changing the way we fly, fueling jets in an eco-friendly way,keeping buildings smart and safe and even making it possible to breathe onMars.

Role Objective :

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

• Interacts w/ customers prior to and after sale.
• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Liaise with stakeholders to challenge out E-commerce platform issue during order booking.
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order.
• Clear Backlogs.
• Respond Customer Queries and Claims (non Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Support business continuity by Process documentation and cross Process training.

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management

• A knowledge of principles and best practices in (customer service)
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Ifthis is your dream role, then we'd love to hear from you.

• JOB ID: req438790
• Category: Customer Experience
• Location: Turkey
• Nonexempt