JPMorgan Global Supplier Services - Approvals Senior Associate 

United States, New Jersey, Jersey City 

128891821

As a trusted advisor, you will have a vital role in driving the approval experience for the firm’s most senior leaders.

As an Approvals, Senior Associate, in Global Supplier Services, you will directly support the Approvals as a Service program for Operating Committee members as a primary objective in addition to other GSS Approvals team and Product Management objectives. The Global Supplier Services (GSS) Approvals team owns the vision, strategy and execution of the approval experience across the Supplier Services suite of products, which includes Expense approvals, controls, and the employee experience.

As an Approvals, Senior Associate within the Global Supplier Services, you will play a crucial role in promoting the approval experience for our firm's most senior leaders. You will directly support the Approvals as a Service program for Operating Committee members, in addition to contributing to other GSS Approvals team and Product Management objectives. Our team owns the vision, strategy, and execution of the approval experience across the Supplier Services suite of products, which includes Expense approvals, controls, and the employee experience.

Job Responsibilities:

• Provide approvals support & servicing for JPMC senior leaders and Operating Committee members.
• Organize and participate in in-person education and user experience feedback sessions with OC executive assistants as well as other stakeholders within the JPMC Executive Gallery.
• Develop and maintain strong relationships with key stakeholders which may include OC Members themselves, based on trust, data and service delivery.
• Summarize approval requests in a structure and format suitable for an executive audience & customer.
• Process management & prioritization: Assessment of the “readiness” for an approval given OC approver preferences, pre-approvals, cadence, and policies - making decisions on next approval steps & approval priority. Can include pushing back on requests that are not yet “ready.”
• Provide guidance and support to customers / stakeholders. Includes identification of multiple solutions and making a recommended approach in line with policies, processes and customer preferences.
• Engage GSS and Business teams, when appropriate, to offer expertise, guidance, potential solutions and best practices.

Required qualifications, capabilities, and skills:

• BA/BS or equivalent in finance, business, communications, client relationship management, or a customer-service related field
• 4+ years of experience in customer/client service, communications, operations, or other executive service delivery field
• Excellent communication skills (both verbal and written), with experience as well as comfort interfacing with senior / executive leadership
• Strong attention to detail and accuracy, includes proofreading and purpose-driven writing
• Proven ability to deliver high levels of customer satisfaction
• Strong interpersonal skills and can adapt and work well with diverse sets of situations and people
• Ability to build relationships (and trust) to interface effectively across all levels and diverse employee groups
• A proactive approach to problem solving, taking ownership, and follow-through. Develop actionable recommendations
• Solid listening, strategic thinking, and decision-making skills. Ability to pick up new concepts and technology quickly
• Great team player. Self-starter/ proactive/ willingly does what is required to deliver a superior product

Preferred qualifications, capabilities, and skills:

• Working knowledge of the Financial Services industry, Sourcing, Procurement, or Approval processing