EY Business Consulting - Customer Transformation 

Ireland 

128126150

Available for Work Visa Sponsorship: Yes

Contract Type: Full-Time

We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:

• Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management.

• Customer Centric Operating Model Design

• Workshop Development and Facilitation

• Stakeholder and Client Engagement and Management

• Sales and Marketing Strategy, Operating Model design and Optimisation

• Digital Transformation through Human Centred Design, CX Design, Service

Your key responsibilities

• Be involved in the delivery of projects across the end-to-end project lifecycle, from research, business case development to project execution and close-out.

• Deliver and implement strategies, including marketing strategy, sales & go to market strategy and CX strategy to enhance customer loyalty and experience.

• Engage directly with senior client stakeholders to drive business outcomes by facilitating client workshops and cooperating on projects to improve organisational results and customer experience.

• Be able to effectively analyse and define business and customer requirements through stakeholder engagements, reviewing existing processes and researching customer needs.

• Develop and implement customer strategy including operating model design and optimisation

• Deliver Digital Transformation through Human Centred Design, CX Design, Service Design and Operating Model Design

Skills and attributes for success

• Programme Management: Ability to manage and deliver projects across the entire project lifecycle. Strong organisational and time management skills.

• Workshop Development and Facilitation: Expertise in developing and facilitating client workshops with strong presentation and communication skills.

• Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship-building and interpersonal skills.

• Design Thinking, Business Design, and Innovation: Strong problem-solving and creative thinking skills. A passion for innovation and a relentless drive to deliver exceptional client outcomes.

• Strategic Thinking: Ability to develop and implement strategies to enhance customer loyalty and experience. Strong strategic planning and execution skills.

• Customer-Centric Mindset: Focus on enhancing customer experience and driving customer-centric transformations.

To qualify for the role, you must have

• A minimum of 4-5 years of experience in customer experience at Senior Consultant Level, 6-7 years at Manager, consulting, or a related field.

• Proven track record of delivering successful customer transformation projects. Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.

• Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Expertise in designing and optimising sales and marketing strategies. Ability to develop and refine operating models for better business outcomes.

• Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics

• Understanding of digital and emerging technology

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.

• Opportunities to develop new skills and progress your career.

• The freedom and flexibility to handle your role in a way that’s right for you.
  

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working

• Pension/Discounted Health Insurance

• Web Doctor

• Purchase of Additional Annual Leave

• Free Gym Membership

• Travel Pass

• Maternity & Paternity Leave

• Bike to Work Scheme

• Referral Bonuses & Recognition Awards

• Tech MBA paid by EY

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.

• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
  

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.