The TechOps PMO is responsible for facilitating TechOps strategic priorities by enabling efficient delivery of technology solutions to meet stakeholder needs. We enable TechOps to be a collaborative, trusted partner, providing superior technology services to our company and enabling our internal systems to be a source of competitive advantage.
As a Technical Program Manager 2, you will support the delivery of technology solutions in accordance with established standards and frameworks for your aligned TechOps functional areas (Pillars + Departments).
The right candidate for this role will:- Have practical experience with a minimum of 3-5 years working in a PMO or engineering organization, ideally in project/program management delivery, support, or in an analytics role
- Balance long-term strategic goals and short-term priorities, manage complex projects and routine tasks
- Excellent at communicating with diverse technical resources and stakeholders across TechOps and the business
- Strong experience managing complex projects and programs end-to-end and leading technology delivery initiatives on HR Technology platforms (SuccessFactors, Docebo, CultureAmp, Greenhouse, etc)
- Super organized and comfortable in managing multiple aspects related to projects and task tracking
- Experienced with successfully implementing agile/Scrum best practices as well as project and program management best practices (e.g. PMBOK) at the department scale with positive outcomes
- Inspired to identify and innovate in areas where automation can replace manual work
- Driven by an attuned sense of priority and urgency
- Advanced understanding of technical and engineering concepts, allowing them to drive discussions, and articulate requirements required to ensure successful delivery
- Skilled in working with project and portfolio management tools (e.g. JIRA, Smartsheet, Asana, Monday.com, MS Project)
- Strong experience working with cross-functional teams, empowering resources and managing stakeholder expectations, and driving program deliverables through to completion with a high degree of quality
- Proven success in delivering technical, complex cross-functional projects across the business and IT
- Experienced in gathering process pain points from team members and stakeholders and devising improvements to address them
- Experienced with managing HR stakeholders and understanding HR business processes
- Interested in learning everything about MongoDB
Position Expectations:- Design and improve the processes and tools that inform the daily life of engineers
- Act as the glue between Technical teams and HR to prioritize the team's backlog and plan its release roadmap and program plans
- Facilitate communication with other MongoDB engineering teams to ensure that all roadmaps are aligned
- Recognize patterns in a sea of information and take action accordingly
- Identify risks to the team’s releases, mitigating them where possible and communicating them where not possible
- Expand knowledge into new domains as called upon
- PMP certification preferred
- Relevant experience managing complex initiatives end to end in HR technology required
Success Measures:- In 3 months you’ll have an understanding of TechOps PMO processes as well as all relevant data platform teams internal processes
- In 6 months you’ll have begun to take on responsibilities of executing those processes and supporting your delivery teams
- In 12 months you’ll have begun identifying areas for process improvement within your assigned teams and other teams inside and outside of techops