JPMorgan Operations Service Delivery – Analyst 

Saudi Arabia, Riyadh Region, Riyadh 

12711984

Core responsibilities:

• Be a key point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
• Build a stable relationship with the client to support key interactions and seamless escalation.
• Be responsible for the timely accurate completion of client reporting
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
• Investigate, document & remediate errors or issues impacting the client.
• Provide timely accurate responses to client queries.
• Ensure the service quality that is delivered to clients is of an excellent standard
• Represent Fund Accounting across service and change discussions.
• Co-ordinate and participate in Fund Accounting service reviews with the Client.
• Maintain an excellent and interactive relationship with internal partners including Client Services, product and Transfer Agency.
• Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.

Key Responsibilities of the Operations Service Delivery Team:

• Client facing subject matter expert for Fund Accounting service delivery impacting matters.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
• Client reporting.
• Client query management
• Maintain service plan and issue log.
• Participate in Fund Accounting operations fast board meetings.
• Ensure adherence to the Client SLA.
• Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Skills/attributes & required experience:

• A strong sense of ownership and responsibility.
• Excellent client facing skills.
• Fund Accounting experience.
• Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
• Strong organizational and time management skills.
• Ability to interact efficiently with Clients and effectively manage client expectations.
• Knowledge of key operations controls & workflow.
• Strong written and verbal communication skills.