Citi Group BANAMEX / BHA MIS & SOPORTE TECNICO 

Mexico, Santa Fe 

125612348

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business needs
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Diagnosticar, dar seguimiento y resolver incidencias reportadas por los usuarios del sistema .

• Asegurar atención y solución de problemas del sistema

• Diseñar, desarrollar e implementar nuevas funcionalidades en el sistema para mejorar la experiencia del usuario, atendiendo las necesidades del negocio.

• Realizar pruebas en los ambientes preproducción para asegurar el correcto funcionamiento de las mejoras antes de su liberación.

• Colaborar con otros equipos para asegurar la integridad de las soluciones.

• Administrar y actualizar los catálogos en los sistemas.

2 años de experiencia en el desarrollo de aplicaciones web

Conocimiento de metodologías ágiles

Conocimiento básico de crédito

Deseable experiencia en outsystem

Time Type: