What you'll do:
As a development supporter you will
- Analyze and provide solutions for internal and customer tickets in the areas liveCache applications and Integrated Business Planning (IBP)
- Communicate with customers via tickets and in conference calls
- Work directly with developers to find and provide solutions
- Make proposals to improve documentation and supportability tools (traces, etc.)
- Get input and output data dumps (which are required to let developers analyze issues) from customers
- Coordination of fixes with the liveCache applications quality team, SAP internal with DLM and receiving development teams, and with customers
- Writing SAP notes and SAP internal documents (how-to, how to handle known issues, support guides, etc.)
- No implementation of code, no implementation of code fixes!
What you bring:
It would benefical to
- be able to speak German
- have a background in supply chain management
- to know SAP Advanced Planner and Optimizer (APO)
- to have know-how in SAP Integrated Business Planning (IBP), and here in application time-series-based supply planning
- like to support and interact with colleagues and customers
Job Segment:Application Developer, Developer, ERP, Supply Chain Manager, Cloud, Technology, Operations