IBM PR & PO Operations Team Lead 

India, Karnataka, Bengaluru 

124798049

• Fully responsible for managing Procurement operations of client account
• Directing and coaching the team of, Buyers & Agents on a regular basis towards meeting customer expectations and focus on their personal productivity.
• Ensure Customer and Stakeholders Satisfaction
• Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
• Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
• Understand client expectations and requirements and act as a communication channel between the centre and the global teams.
• Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
• Execute operational plan to ensure all engagement SLAs are consistently met
• Formulate strategies and execute plans to move up the value chain
• Contribute to engagement profitability through efficient management of resource and expense
• Ensure audit readiness of all purchasing documents.
• Assume additional responsibilities as assigned by reporting manager

Required Technical and Professional Expertise

• Experienced in Procure to Pay Cycle with Purchase category expertise
• Knowledge in ORACLE Fusion and R14 environment will be an added advantage
• Understanding of Procure to Pay process in depth
• Expertise in bringing process improvements and tabling it for discussion

Preferred Technical and Professional Expertise

• Added advantage if being involved in New transition of projects from client stakeholders