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US Bank Process Consultant – AI Enablement Category 
Poland 
124418690

Yesterday

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About the Role:

embedded in our Europe Operations Transformation team, you will be instrumental in driving AI led process improvements across Merchant Acquiring Operations. This role is designed for a forward-thinking professional who can blend process excellence with intelligent automation, leveraging tools like Microsoft Power Platform and Copilot Studios to deliver scalable, human-centered solutions.

Key Responsibilities:
  • Lead the identification, design, pilot and implementation of AI-driven low code / no-code process improvements using proven toolkits like Power Automate, Power Apps, and Copilot Studio.
  • Partner with business and technology teams to reimagine an design end to end process workflows, reduce manual effort, and enhance decision-making through intelligent automation/AI solutions.
  • Translate operational pain points into automation opportunities, building low-code/no-code solutions that are robust, secure, and scalable.
  • Champion the adoption of AI toolkits across operational teams, including training, change management, and feedback loops.
  • Monitor and measure the impact of automation initiatives, using data to refine and optimize continuously.
  • Stay current with emerging trends in AI, automation, and digital operations to inform strategy and execution.
Qualifications:
  • Bachelor’s degree in Business, Operations, Computer Science, or related field.
  • Strong proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Copilot Studio.
  • Familiarity with AI/ML concepts and their application in business process transformation.
  • Excellent analytical, communication, and stakeholder engagement skills.
  • Experience with Lean, Six Sigma, or similar methodologies is a plus.
Preferred Skills:
  • Proven experience of at least 6 years in process optimization and automation, preferably within financial services or merchant operations.
  • Hands-on experience deploying AI copilots or virtual agents in operational environments.
  • Ability to work across global teams and influence without authority.
  • Experience of working in agile delivery environments.

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