GE HealthCare Country Senior Engineer - PCS 

Philippines 

124159175

FE with experience to work on Patient Care Solution products is preferred (Anesthesia and Respiratory Care, Monitoring Systems, Diagnostic Cardiology, Maternal Infant Care)

Essential Responsibilities

Customer Satisfaction

• Build credibility and trust with customers by conducting pro-active customer visits.

• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.

• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.

Compliance

• Adheres to established training, quality, and safety requirements.

• Manages company assets effectively in accordance with established GE HealthCare processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, business expenditures, etc.

• Performs all administrative duties within established regulatory timeframes (e.g. computer base training, SR/dispatch closing, PM checklist submission, Travel and expense reports, Field Modification Installation, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

• Maintain effective quality systems and programs compliant to the GE Service Quality Policy Statement.

Teamwork

• Adopt, develop and implement best practices.

• Proactively schedules activities & makes him/herself available to assist others.

• Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.

• Actively seeks to mentor others.

• Actively participates as a member of regional work team and works to improve team processes.

Qualifications/Requirements

• Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent.

• Minimum of 5 years field service experience

• Excellent problem solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Highly mobile and willing to be relocated anywhere in the Philippines.
  This position will be based in NCR

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.