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Apple Apple Ads - Platform Operations Business Specialist United States, California, Cupertino 124032223
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Investigate and solve technical issuesMonitor, analyze, and report on support efforts to key internal partnersElicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutionsDevelop support content and implement training for internal partners
- Experience (3-5 years) in Advertising Operations or similar customer support role
- Experience in a customer support organization focused on customer satisfaction
- Fundamental knowledge of ad operations and ad delivery services
- Experience reviewing technical requirements documentation
- Bachelor's Degree or equivalent
- Ability to create and revise email communication quickly and articulate the message to partners
- Ability to resolve challenges and prioritize workloads
- Ability to work independently and with a team in a dynamic fast-paced environment
- Well organized, with exceptional attention to detail
- Flexible to work with others in multiple time zones
- Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
- Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
- Excel in a dynamic environment and function effectively in the context of ambiguity
- Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
- Search/Performance advertising experience is a plus
- Developer relations experience is a plus
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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