Ford Senior Engineer - Application Support 

Mexico 

123726880

Responsibilities:

• Provide L1/L2 support, resolving user inquiries and handling production incidents for services and technology platforms, including applications, utilities, batch processes, databases in a cloud-based set-up.
• Support disaster recovery flips and collaborate with internal teams.
• Document and maintain support knowledge base.
• Assist in user access reviews, audit reviews, and IDM reviews.
• Multitask and manage ongoing issues simultaneously.
• Collaborate with third parties for the services integrated with FPI platform, when needed, for trouble-shooting efforts.
• Proactively drives process improvement across application support, identifying opportunities to enhance efficiency, reliability and performance of production systems.
• Collaborates cross-functionally with business users, project managers and other engineers to run production issue reports and metrics.
• Provide recommendations for continuous improvement.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.
• Depending on size and complexity of project, may also be assigned to perform duties of project.

Qualifications:

Functional & Technical Skills:

• Knowledge in front end and backend software technologies.
• Experience working on cloud and digital platforms.
• Experience with Lean and Agile methodologies.
• Experience collaborating with product managers, engineers, designers, and product owners.
• Strong analytical and troubleshooting skills, with a creative approach to resolving technical issues.
• Excellent communication skills with the ability to adapt your communication style to the audience.
• Ability to work collaboratively and navigate complex decision making in a rapidly changing environment.
• Experience working for Insurance projects is a plus.

Required Work Experience:

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field.
• 5+ years of experience in application support in a cloud environment.
• Experience with Google Cloud Platform, APIGEE platform, SAS applications.
• Knowledge of technologies like Java, HTML/CSS, JSON, SQL Server, Python and JavaScript.
• Knowledge of Agile practices, DevSecOps practices, APIs and microservices.
• Knowledge & Experience with scalable, resilient, and fault tolerant applications in public/private cloud infrastructures.
• Understanding of test automation testing tools such as Cypress, Newman Postman, Selenium, etc.
• Understanding of CI/CD tools like Tekton, Cloudrun, Argo CD and configuration tools like Chef, puppet and Ansible.
• Experience with enterprise scale monitoring and data tools like Splunk, Dynatrace, Nagios, Cloud Watch.
• Experience with SCM tools like GitHub and build management tools like MAVEN and ANT.
• Familiarity with visualization and Analytics tools like Grafana, Adobe Analytics.
• Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP).
• Strong communication skills, intelligence, and drive; must be able to work in a self-driven manner within a fast-paced, entrepreneurial environment.
• Ability to collaborate with a global team, manage time zones and shift rotations, and work effectively in a 10/7 production support model.
• Good understanding and hands-on in JIRA, SharePoint and knowledge of ticketing tools like ServiceNow.
• Past experience integrating the packaged solution with third parties like Origami/DuckCreek/Guideware preferred.
• P&C Insurance industry experience required.