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Capital One Manager Change Management - Enterprise Supplier United States, Virginia, Richmond 123640705
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This position provides change management leadership for core projects by assessing impact of change to associates, planning, documenting changes, and creating and implementing change management strategies that maximize associate adoption and usage in a highly collaborative working environment. The
Change Management Managerworks to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact associates in the organization to increase value creation. Additionally, this role will require collaborating across teams, within and beyond ESM, to align and deliver on the change management strategies and enable transformation.
As a Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
General Responsibilities:
Ability to lead change management activities for large projects/programs at the organizational level
Demonstrate excellent change management, bringing the ability to quickly put change management structure in place to manage change in a dynamic complex environment
Ability to gather end user impacts and create change, communication and training plans
Identify, develop and execute evaluation criteria to assess the impact
Conduct, evaluate and present impact assessments, gap, and people change readiness
Demonstrate excellent project management skills and ability to manage work, scope, priorities and risks
Ability to apply various change management methodologies
Work in ambiguity and quickly adapt to changing priorities and project direction
Partners with and provides tactical support to project leads and teams to define, tailor, and implement change management strategies, plans and messaging via the most appropriate channels
Lead meetings to demo system changes and drive stakeholder awareness and promote an environment to obtain feedback
Identifies and analyzes risk mitigation tactics, problem solves, and integrates solutions into the change management plan, where appropriate
Understands key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
Display excellent influencing, communication, and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Implement mechanisms to support and coach people through change transition and adoption phase to maximize buy-in, reduce risk and resistance
Create and measure success metrics and monitor change progress
Basic Qualifications:
At least 2 years of Project Management experience
At least 3 years of Change Management experience
Preferred Qualifications:
Certification in Project Management or Change Management
5+ years of Project Management experience
3+ years experience developing Change Management metrics
2+ years experience writing Change Management communications
PMP, Lean, Agile or Six Sigma certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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