Amazon Data Centre Operations Manager 

Australia, Victoria, Melbourne 

122901141

A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.

* 4+ years people management experience with direct reports in an IT related field
* 4+ years experience in managing IT systems
* In-depth knowledge and understanding of change concepts, problem and incident management

* Bachelor’s degree in an IT-related field or equivalent professional or military experience
* Project Management experience
* Linux/UNIX certification and/or administration experience.
* Hardware architectures knowledge and troubleshooting experience.