Amazon Data Centre Operations Manager 

Australia, Victoria, Melbourne 

122901141

A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

* 4+ years people management experience with direct reports in an IT related field
* 4+ years experience in managing IT systems
* In-depth knowledge and understanding of change concepts, problem and incident management

* Bachelor’s degree in an IT-related field or equivalent professional or military experience
* Project Management experience
* Linux/UNIX certification and/or administration experience.
* Hardware architectures knowledge and troubleshooting experience.