JPMorgan Product Manager 

United States, New Jersey, Jersey City 

122291203

Available schedules to include weekends and/or evenings.

Job Responsibilities:

• Respond in a timely manner to alarm signals to ensure the protection of lives and property
• Appropriately dispatch law enforcement, guards or service vendors when needed
• Accurately manage inbound calls and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource
• Ensure all incidents are effectively escalated and managed at each location, including escalating sensitive or high-impact incidents to senior managers, and notifying relevant Security and Threat teams regarding incidents
• Place alarm systems on test when required
• Create service jobs correctly when necessary
• Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution
• Ensure all SOPs are followed correctly
• Ensure critical alarm testing is carried out as scheduled and take ownership for any faults identified so they can be managed through to completion
• Have a positive involvement in out of hours staffing problems by being flexible to work overnights, weekends, holidays, and during crises as needed, contactable via email, text and telephone
• Accurately compose incident communications to inform security, operations, resiliency, and facility responders; deliver information in verbal or written updates via internal communication platforms

Required qualifications, capabilities, and skills:

• The ability to communicate clearly both orally and in written form across all staffing levels within the firm.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Familiarity with access control, video, and intrusion software and hardware.
• Strong understanding of security principles and methodologies.
• The aptitude to learn and the willingness to progress.
• A high standard of integrity and reliability.
• The ability to multi-task, to work under pressure and to think through a problem before making a decision.
• The ability to build and maintain effective working relationships with team members.