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Bigid Director Customer Success - West 
United States, Colorado, Denver 
121718571

18.11.2024

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
  • 2024 Inc. 5000 list for the 4th consecutive year!
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

  • Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
  • Translate a spectrum of customer requests and interests into actions and results
  • Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
  • Bring your knowledge and our best practices forward to maximize customer value
  • Enhance our maturing, global Customer Success at BigID
  • Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
  • Share our Values of Care-Do-Try-Shine!

What you’ll bring:

  • 8+ years in a customer-facing technology role
  • 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
  • Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
  • A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
  • A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
  • A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
  • Critical thinking skills and a strong point of view on how to maximize customer value
  • BS/BA degree or equivalent experience

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

  • - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine

The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Global Culture Corner

Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

Fidelity Employer Sponsored 401K

Robust DEI Program with several vibrant ERG communities

Paid Parental Leave