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Bigid Director Customer Success - Northeast United States, Massachusetts, Boston 121718571
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We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
What you’ll do:
- Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
- Translate a spectrum of customer requests and interests into actions and results
- Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
- Bring your knowledge and our best practices forward to maximize customer value
- Enhance our maturing, global Customer Success at BigID
- Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
- Share our Values of Care-Do-Try-Shine!
What you’ll bring:
- 8+ years in a customer-facing technology role
- 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
- Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
- A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
- A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
- A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
- Critical thinking skills and a strong point of view on how to maximize customer value
- BS/BA degree or equivalent experience
Our Values:
We look for people who embody our values - Care, Do,Try & Shine.
- - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine
The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
Global Culture Corner
Flexible PTO and Quarterly Volunteer Days
💸 Equity Participation
🐶 Additional insurance benefits like pet insurance and legal assistance
📚 Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Robust DEI Program with several vibrant ERG communities
Paid Parental Leave
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