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Tesla Customer Support Supervisor United States, Utah, Draper 12149401
13.08.2024
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What You’ll DoWhat You’ll Bring
- Take ownership of all aspects of your team's performance, including coaching, development, conducting one-on-one sessions, and providing real-time feedback
- Efficiently manage time, handle multiple priorities, organize workloads, and consistently meet deadlines
- Collaborate with operations teams to drive continuous improvements that enhance team output and customer service
- Serve as a champion for safety, efficiency, quality, and overall excellence in all actions and decisions
- Regularly engage in giving and receiving feedback with peers, direct reports, and managers
- Lead with a positive and accountable demeanor to inspire the team
- Cultivate an environment of inclusivity, collaboration, and diversity of thought
- 3+ years of leadership experience in a call center or customer service industry
- Exceptional written and verbal communication skills
- Demonstrate effective coaching skills to nurture a successful team, prioritizing development over metrics
- Maintain a flexible schedule and be available to support the team 24/7 as needed
- Possess knowledge of the existing systems and processes relevant to the applied department
- Lead by fostering a culture of positivity and accountability; champion diversity, inclusion, and overall team well-being
- Valid driver's license required
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