Microsoft Critical Environment Technician 

United States, Wyoming, Cheyenne 

121469418

in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Required/Minimum Qualifications

• High School Diploma, GED, or equivalent.
• 5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• High School Diploma, GED, or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.

Critical Environment Ops ATR-C- The typical base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.21 - $51.73 per hour.

- The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Equipment and Systems Operations

• Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serves as a subject matter expert in critical environments-related systems within the data center, and advises colleagues on such topics. Demonstrates an understanding of all systems in the building and how they are interconnected. Operates all systems and equipment in a safe and professional manner.
• Serves as an expert in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions. Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Uses data trends to develop advanced diagnostics and predictive analyses of equipment performance. Recognizes circumstances where execution would be safe to do. Advises colleagues on inspection and supervision issues. Monitors performance of maintenance and operations across multiple disciplines and equipment types (e.g., electrical, mechanical, fire/life safety) within the data center. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms. Escalates per applicable policies and standards. Performs various inspections and validations of equipment performance.
• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks. Adds required data, documents changes and upkeep of procedures and building management systems. Runs reports and analyzes equipment performance using predictive analysis.
• Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Identifies appropriate parties to mitigate incidences as they occur. Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents. Serves as technical expert in ensuring EOPs are consistent with proper incident response. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity. Oversees everyday, complex, large-scale tasks for discipline or equipment across disciplines. Follows recommended maintenance schedules. Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems, and their interrelations. Serves as a subject matter expert for multiple disciplines and/or types of equipment. Prioritizes maintenance activities as required and/or appropriate. Documents tasks/issues for follow up as needed. Escalates as appropriate.
• Has a hands-on understanding of how equipment in all disciplines work and how to troubleshoot to subsystem level. Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types. Provides consultation to less experienced colleagues in troubleshooting complex systems and problems. Documents issues found in troubleshooting process. May lead effort to troubleshoot issues and identify root causes. Ensures equipment and systems consistency. Determines when troubleshooting efforts are deemed adequate and escalates as appropriate.
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site for all severity leveled procedures. Coordinates on all procedures for maintenance. Coordinates and schedules supplier/vendor on-site activities. Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes. Corrects procedures and equipment when appropriate. May approve vendor invoices and work orders. Ensures work performed by suppliers/vendors is performed to scope, and
• escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance to applicable federal, state, local, and Microsoft requirements. Proactively ensures safety and security requirements are followed and met for the work of themselves and others. Recognizes safe versus unsafe working conditions and responds accordingly. Maintains safe working conditions. Monitors the environment and stops work that is deemed unsafe or incorrect. Seeks to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
• Provides and submits reports on highly complex topics informed by their subject matter expertise, and may review prior reports. Analyzes findings from reports and documents findings. Develops methods of operating procedure (MOPs) and standard operating procedures (SOPs) for highly complex and/or interdependent equipment and disciplines to ensure safe and reliable execution.
• Processes method of statement procedure (MSP) documents. Coordinates activities with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Plans and coordinates schedules. Develops scope of project work. Serves as a subject matter expert when consulting on projects and construction.

Other

• Embody our and