Bank Of America Production Specialist II - 2nd Shift 

United States, Georgia 

121243126

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description:

Responsible for accurate and timely keying of information from images or original documents according to customer instructions. Data keyed must be highly accurate and pass various edits.

• Use full keyboard and numeric pad.
• Enter data based on customer instructions and screen prompts
• Acknowledge out of balance transactions
• Complete all tasks by customer’s specified deadlines.
• Communicate computer system problems
• Other assigned duties

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

Schedule: 2nd Shift Monday - Friday12:00PM to 8:30PM

2nd shift (United States of America)