As the Senior Associate Change Partner, you will guide change initiatives through an established change management process, working with project leads and other key partners. You will analyze and assess change requests with the goal of thoroughly understanding business, field, and client impact / risks. You will also ensure there is adequate process, systems, training, communication and field support to effectively execute, measure and sustain the change. Changes will also be reviewed to confirm appropriate approvals and that governance / advisory requirements are met. Members of the Business Readiness team possess strengths in process and project management, excel at building relationships, issue identification and resolution, and are effective and efficient communicators. The position requires flexibility and the ability to quickly adapt within a dynamic environment.
Job responsibilities:
- Lead your assigned changes through weekly change requirements, assessing impact and risk, and identifying and engaging relevant partners / SMEs
- Proactively identify potential roadblocks / obstacles and escalate issues as needed
- Coach change originators and partners on best change practices as they develop / implement delivery plans
- Build deep trust-based relationships with key stakeholders; ensure originators and partners are satisfied throughout the engagement
- Build an inclusive culture amongst the team
- Maintain a positive attitude and act as team player in supporting team activities and initiatives
Required qualifications, capabilities, and skills
- Minimum of 3 years of consulting, project management or business management experience ideally with exposure to field / large project rollouts and accountability for complex components / tasks
- Must be a self-starter with strong critical thinking, analytical skills, and disciplined execution mindset
- Strong interpersonal skills and ability to interact, influence, and collaborate effectively with all levels of organization
- Ability to prioritize, multi-task and manage multiple activities with tight deadlines
- Self-motivated, driven, positive, team-player with unwavering personal integrity
- Adaptable to change in a fast-paced environment
- Strong communication skills, resourcefulness and independence to manage a variety of assignments concurrently
- Works well independently and as part of a team
- Experience supporting large organizational and technology transformations
Preferred qualifications, capabilities, and skills
- Previous experience with change management programs highly desirable
- Knowledge of the Wealth Management and Retail Banking business models, organization structure preferred