Microsoft Senior Data Center Support Technician 

United States, Virginia 

12033800

As a Senior Data Center IT Support Technician (DCIT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology

  • OR equivalent experience.

• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

• Criminal Justice Information Services : This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies and across multiple states. This role requires candidates to maintain CJIS screening eligibility.

Preferred Qualifications:

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology

  • OR equivalent experience.

• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

• Building working relationships with people working within the data center and at corporate.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
• Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
• Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
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