Uber Strategic Account Manager - Uber Direct 

United States, West Virginia 

120282959

1. Own a portfolio of strategic merchants, acting as their primary point of contact and growth advisor.
2. Analyse performance data to surface growth opportunities and operational efficiencies, translating insights into action plans.
3. Coordinate cross‑functional squads (Sales Ops, Product, Support, Finance) to deliver flawless operational execution.
4. Lead commercial negotiations—renewals, upsells, and new service adoption—driving win‑win outcomes.
5. Establish and maintain structured account plans, QBRs, and executive business reviews.
6. Respond swiftly to escalations, troubleshooting issues and mobilising resources to resolution.

- - - - Basic Qualifications ----

1. Min 3 years of experience in Sales, Account management, Business Development or Operations in a large business or growing a start-up or other relevant experience
2. Experience in account management, a consistent record in business development and client management preferred
3. Good business understanding and judgment. Familiarity with e-commerce customer journey or willingness to learn to support merchants on the design and implementation of their customer journey from ordering to delivery.
4. Comfortable dealing with technical information and guiding business stakeholders through technical business requirements
5. Hands-on mindset, comfortable deep-diving into operational and technical topics to support merchants on day-to-day issues in coordination with cross-functional teams
6. Analytical mindset, comfortable dealing with numbers and producing performance analysis (mostly on Google Sheets)
7. Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
8. Entrepreneurial mindset and high agency / proactivity
9. High adaptability to change and ability to execute quickly
10. Proficiency in English and Portuguese

1. Proven experience managing complex, multi‑stakeholder accounts (enterprise or marketplace preferred).
2. Fluent English and Portuguese
3. Demonstrated analytical proficiency (Excel/Sheets, basic SQL or BI tools).

1. Quick thinker who thrives under pressure and ambiguity.
2. Exceptional stakeholder manager—builds trust and long‑lasting partnerships.
3. Operationally curious—instinctively spots process gaps and drives efficiency.
4. Proactive, entrepreneurial “owner” mentality; relentlessly pursues impact.

1. Background in on‑demand delivery, marketplaces, or SaaS.
2. Prior success in commercial negotiations (pricing, contract renewals).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .