Ebay Director Strategy Innovation 

Ireland, Dublin 

120133677

Director of Customer

We are seekingthe Global Customer Experience (GCX) StrategyInnovation Team. The individualresponsible forsupporting thedevelopment of the GCXnnovation and strategy plansstrategicplans,and influencingend-to-end customer experiences.

This rolereport tothe Senior Director forStrategy, Innovation andBusiness performance,closely withleadership teamsupporting them withthe processand structure neededstrategyfor GCX.The successful candidate will be key in supporting theleadership teamdriving the strategy formulationstayabreast of emerging changeneedsand surfacconsiderations to the leadership team.They will also bringattention to detail in developing business plans and roadmaps for the

What you will accomplish

• Establish and aligninnovation andstrategicdirection,ensuringoversight across allGCXinitiatives.

• eguidance on globalinnovation andstrategy design principles to ensure consistency and consolidationacross GCX.

• Be akeysource of innovationand critical thinking,actingas abusiness partnerchampionfor innovation and strategy. Partner withGCX leadership team,Operations Leaders, Technology & Shared Service leaders.

• Partner with the GCX leadership teams in translating innovation and strategy into actionable plans.

• Support and influence leaders with prioritizations and resourcing toimplementinnovation and strategic plans.

• Conduct external research on consumer, people, technology, and innovation trendsrelevant to GCX.

• tegrateever-evolving customerinsights,employee needs, industry trends, and overarching eBay companyobjectivesinto the GCX strategy.

• Establish clear business requirements and success metrics for innovation and critical initiatives.

• Lead the Strategy & Innovation team through persistent collaboration, while cultivating a positive and inclusive environment aligned with GCX's purpose and goals.

• Demonstrateour Leadership Essentials to attract and engage great people,simplifyand focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration.

• orkwith partners across the organization to ensure alignment and build strong partnerships.

What you will bring

• years+CustomerStrategyandcreatingcustomer experiences

• 8 years+ leading a team

• Demonstrated success in drivinginnovation and supporting strategyinfast-pacedenvironments

• trong interpersonal skills with the ability to build relationships across allorganizationallevels.

• xceptional leadership and influencing skills, with the ability to drive change and build consensus across all levels of theorganization.

• xcellentpresentation skills.

• Proficient inutilizingdata, insights, research, and practical experience to address and clarify ambiguous situations.

• Skilled in communicating complex technical concepts clearly and simply, both verbally and in writing.

• Establishedtrack recordof effective collaboration with senior leadership in an operations setting.

• Very strongpeople leadership skills, aligned to our leadership essentials.

Advantageous to Have:

• Experience working within an e-commerce / Global environment