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Ebay Director Strategy Innovation Ireland, Dublin 120133677
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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Director of Customer
We are seekingthe Global Customer Experience (GCX) StrategyInnovation Team. The individualresponsible forsupporting thedevelopment of the GCXnnovation and strategy plansstrategicplans,and influencingend-to-end customer experiences.
This rolereport tothe Senior Director forStrategy, Innovation andBusiness performance,closely withleadership teamsupporting them withthe processand structure neededstrategyfor GCX.The successful candidate will be key in supporting theleadership teamdriving the strategy formulationstayabreast of emerging changeneedsand surfacconsiderations to the leadership team.They will also bringattention to detail in developing business plans and roadmaps for the
What you will accomplish
Establish and aligninnovation andstrategicdirection,ensuringoversight across allGCXinitiatives.
eguidance on globalinnovation andstrategy design principles to ensure consistency and consolidationacross GCX.
Be akeysource of innovationand critical thinking,actingas abusiness partnerchampionfor innovation and strategy. Partner withGCX leadership team,Operations Leaders, Technology & Shared Service leaders.
Partner with the GCX leadership teams in translating innovation and strategy into actionable plans.
Support and influence leaders with prioritizations and resourcing toimplementinnovation and strategic plans.
Conduct external research on consumer, people, technology, and innovation trendsrelevant to GCX.
tegrateever-evolving customerinsights,employee needs, industry trends, and overarching eBay companyobjectivesinto the GCX strategy.
Establish clear business requirements and success metrics for innovation and critical initiatives.
Lead the Strategy & Innovation team through persistent collaboration, while cultivating a positive and inclusive environment aligned with GCX's purpose and goals.
Demonstrateour Leadership Essentials to attract and engage great people,simplifyand focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration.
orkwith partners across the organization to ensure alignment and build strong partnerships.
What you will bring
years+CustomerStrategyandcreatingcustomer experiences
8 years+ leading a team
Demonstrated success in drivinginnovation and supporting strategyinfast-pacedenvironments
trong interpersonal skills with the ability to build relationships across allorganizationallevels.
xceptional leadership and influencing skills, with the ability to drive change and build consensus across all levels of theorganization.
xcellentpresentation skills.
Proficient inutilizingdata, insights, research, and practical experience to address and clarify ambiguous situations.
Skilled in communicating complex technical concepts clearly and simply, both verbally and in writing.
Establishedtrack recordof effective collaboration with senior leadership in an operations setting.
Very strongpeople leadership skills, aligned to our leadership essentials.
Advantageous to Have:
Experience working within an e-commerce / Global environment
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View ourto learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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